Refund Policy

1. Overview
This Refund Policy outlines the terms and conditions applicable to all products and services provided by Autoflex Mobile, including our physical, on-site services such as mobile oil changes and vehicle maintenance, as well as any digital services offered through our website, autoflexmobile.com. This policy applies to both our ongoing monthly subscription services and any one-time services that may be introduced in the future. By scheduling a service or making a purchase with Autoflex Mobile—whether online or in person—you acknowledge and agree to the terms set forth in this Refund Policy.

2. Scope of Services
Our services encompass physical, on-site maintenance and repairs where our technicians visit client locations to work on their vehicles, in addition to any services provided via our website. This policy governs all transactions, regardless of whether they are initiated online or through direct contact with our business.

3. Subscription Fees and One-Time Services

Non-Refundable Payments: All fees associated with our monthly subscription services are non-refundable. Once payment is processed, the fee is deemed final, regardless of whether the services are rendered in full or partially used.
One-Time Service Fees: Any one-time service fees will also be subject to this non-refundable policy, unless explicitly stated otherwise at the time of purchase.
Automated Billing: For subscription services, monthly fees are billed automatically at the beginning of each billing cycle. It is the customer’s responsibility to ensure that payment information is accurate and updated.

4. Cancellation Policy

Subscription Cancellation: Clients may cancel their monthly subscription at any time by following the cancellation instructions provided on our website or by contacting our customer support team. Upon cancellation, the service will continue until the end of the current billing cycle, with no prorated refunds for any unused period.
One-Time Service Cancellations: For one-time services, cancellation policies will be provided at the time of scheduling. Generally, payments for one-time services are also non-refundable, barring exceptional circumstances that may be reviewed on a case-by-case basis.

5. Modifications and Policy Changes

Right to Amend: Autoflex Mobile reserves the right to modify subscription fees, service offerings, or any aspects of this Refund Policy at any time. Significant changes will be communicated to customers via email and updated on our website.
Impact on Current Transactions: Changes to the policy will not affect fees or services that have already been paid for. Continued use of our services constitutes acceptance of any revised terms.

6. Exceptions and Special Circumstances

Service Interruptions: In the event of unforeseen service disruptions or technical issues that prevent our technicians from performing the scheduled service, customers are encouraged to contact our support team. While we may offer service credits or alternative solutions in such cases, these remedies do not constitute a refund of payments already made.
Dispute Resolution: Any disputes regarding payments or service performance will be reviewed on an individual basis; however, the non-refundable nature of all fees remains enforceable.

7. Legal and Jurisdictional Considerations
This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the jurisdiction in which Autoflex Mobile operates. By engaging our services, you agree to submit to the exclusive jurisdiction of the local courts.

8. Amendments and Updates
We reserve the right to update or modify this Refund Policy at any time. All amendments will be communicated to customers via our website and email notifications. Continued use of our services following any updates constitutes acceptance of the revised terms.

9. Contact Information
If you have any questions or require further clarification regarding this Refund Policy, please contact our customer support team:
Email: support@autoflexmobile.com