Privacy Policy

Information We Collect

Personal Identification Information:

• We may collect personal details such as your name, address, telephone number, email address, and other contact information when you make a booking, register an account, or communicate with our customer support.

Vehicle Information:

• When you schedule a service, we may collect details about your vehicle (e.g., make, model, year, license plate number) to ensure the appropriate service is provided.

Location Data:

• For on-site services, we require your service address and may use location information to verify service eligibility and facilitate technician dispatch.

Payment Information:

• Payment details (such as credit/debit card information or other billing information) are collected through secure, third-party payment processors. We do not store full payment details on our systems.

Digital Information:

• When you visit our website, we automatically collect technical information including your IP address, browser type, operating system, referring URLs, and pages viewed. This data is used for website administration, performance analysis, and enhancing user experience.

Cookies and Tracking Technologies:

• We may use cookies and similar tracking technologies on our website to personalize your experience, analyze usage patterns, and improve our services. You can manage your cookie preferences through your browser settings.

How We Use Your Information

• Service Fulfillment: To schedule, manage, and complete your service requests and appointments, including on-site repairs and maintenance.

• Communication: To send you service confirmations, updates, customer support communications, and important notifications regarding changes to our services or policies.

• Payment Processing: To process payments securely and manage subscription billing.

• Improvement of Services: To analyze usage data, improve our website and service offerings, and tailor our communications to your interests.

• Legal and Compliance Purposes: To comply with legal obligations, resolve disputes, and enforce our agreements.

• Marketing (with Consent): To inform you about promotions, special offers, or new services if you have provided your explicit consent; this is strictly service-related and not unsolicited solicitation.

Disclosure of Your Information

• We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:

  Service Providers:

  • With trusted third parties who assist in providing our services (e.g., payment processors, IT service providers), under confidentiality obligations.

  Legal Requirements:

  • If required to do so by law or in response to valid legal requests, subpoenas, or government inquiries.

  Business Transfers:

  • In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners, subject to similar privacy protections.

Data Security

• We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to maintain the highest level of security, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Data Retention

• We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely dispose of it.

Your Rights and Choices

• Access and Correction: You may request access to and correction of your personal information by contacting us using the contact information provided below.

• Deletion: You may also request the deletion of your personal data, subject to any applicable legal or contractual obligations.

• Opting Out: For marketing communications (where consent has been provided), you may unsubscribe at any time by following the instructions in our emails or contacting our support team.

• Cookie Preferences: You can control the use of cookies through your browser settings; however, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links and Services

• Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

• Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal data from a child, please contact us immediately so that we can take appropriate steps.

International Data Transfers

• In connection with the provision of our services, your information may be transferred to, stored, and processed in countries outside your home jurisdiction. We take steps to ensure that such transfers are carried out in compliance with applicable data protection laws.

Policy Updates

• We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, sending a notification via email. Your continued use of our services following such updates constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@autoflexmobile.com